Ember Support / 帮助

Email support@waipyy.com. We usually reply within a few days. For privacy requests, email privacy@waipyy.com.

邮件联系 support@waipyy.com，我们通常在几天内回复。隐私相关请求请发送至 privacy@waipyy.com。

Common questions / 常见问题

How do I delete my account? / 如何删除账号？

In the app, go to 我的 / Me → 账号 / Account → 删除账号 / Delete account. This deletes your account and its data from our server and erases Ember data on that iPhone. It cannot be undone. You can also email us.

在应用中打开 我的 → 账号 → 删除账号。这会删除你在服务器上的账号和数据，并清除这台 iPhone 上的 Ember 数据，且无法恢复。你也可以发邮件给我们。

Why is AI paused? / 为什么 AI 暂停了？

Each account has a daily AI allowance, and Ember also has a shared daily limit. When either is reached, AI features pause until the next day. Logging workouts and food keeps working.

每个账号每天有 AI 使用额度，Ember 整体也有每日上限。达到任一上限后，AI 功能会暂停到第二天；记录训练和饮食不受影响。

Can I use Ember without AI? / 不用 AI 可以吗？

Yes. You can decline AI sharing on the consent screen or turn it off in 我的 / Me → AI 设置 / AI settings. Logging and tracking still work.

可以。你可以在同意页面拒绝，或在 我的 → AI 设置 中关闭。记录和追踪功能照常可用。

Is my data backed up? / 我的数据有备份吗？

Cloud backup is off by default. You can turn it on in the app. While it is off, your health and fitness data stays on your iPhone, except what you send to AI features or put in feedback.

云备份默认关闭，可以在应用中打开。关闭时，你的健康和健身数据保存在 iPhone 上，但你发送给 AI 功能或写入反馈的内容除外。

Ember isn't medical advice / Ember 不提供医疗建议

Ember's plans and AI answers are general fitness information. If you have pain, an injury or a health condition, talk to a professional.

Ember 的计划和 AI 回答只是一般健身信息。如有疼痛、伤病或健康问题，请咨询专业人士。